Identifying High-Value Customers

Orbees identified various high value customers based on their specialty . . . . .

Sales

Due to the constant innovation happening in the medical device and pharma sectors, the average life of a therapy or product is shrinking. This, coupled with the changing practice trends, reimbursement issues etc., is reducing the overall product profitability. Moreover, as the product development costs are mounting due to FDA’s stringent demands, sales departments in the healthcare companies are under constant pressure for strong sales quarter-over-quarter to justify the ROI requirements of the company.

There are quite a few challenges that a healthcare company faces while trying to increase its sales.

Maximizing the return from customer call-points
Increasing customer touch points
Analyzing trends in sales activities
Educating and Engaging Physicians
Increasing efficiency of the sales force
Earmarking crucial customers
Understanding the customer decision making process

To increase the sales of the existing products or jump start the sales for a new product launch.

Sales Challenges

Orbees works with the sales departments to increase the performance of the sales people. This includes:

  • Identifying and building intelligence on the customers (physicians or facilities)
  • Identifying the high-value customers
  • Empowering sales people through right training programs and continuous knowledge update
  • Developing a system to track their sales on a regular basis; identifying trends and detecting gaps, if any
  • Any adhoc support that is required by the sales managers or sales reps